terms & conditions

COVID CANCELLATION POLICY-

OUR CANCELLATION POLICY FOR BOOKINGS AFFECTED BY COVID-19 OR LOCKDOWNS ARE IN LINE WITH OUR STANDARD CANCELLATION POLICY. BY PAYING YOUR DEPOSIT, THE CLIENT ACCEPTS, UNDERSTANDS AND AGREES TO THE RISK ASSOCIATED WITH COVID-19 ISOLATION RULES AND LOCKDOWNS. ANY ORDERS DIRECTLY IMPACTED BY A LOCKDOWN, THAT IS UNABLE TO GO AHEAD OR IS POSTPONED, WILL BE CLASSED AS A CANCELLATION AND NORMAL CANCELLATION POLICIES APPLY.

THE 50% NON-REFUNDABLE DEPOSIT REMAINS NON-REFUNDABLE. THE DEPOSIT CAN BE USED AS A CREDIT FOR A NEW BOOKING IF AGREED UPON BY BOTH THE CLIENT AND CAKE BY KENNA. THIS NEEDS TO BE AGREED UPON IN WRITING. BOOKING CREDITS ARE VALID FOR 12 MONTHS FROM THE ORIGINAL BOOKING DATE.

**ORDERS THAT ARE CANCELLED WITHIN 48 HOURS OF THE COLLECTION OR DELIVERY DATE /TIME (FOR ANY REASON INCLUDING COVID-19 ASSOCIATED EVENT CANCELLATIONS), WILL UNFORTUNATELY NOT BE ACCEPTED AND THE BOOKING WILL BE FULFILLED.

ORDER CONFIRMATION AND PAYMENT-

TO SECURE YOUR ORDER. A 50% NON-REFUNDABLE DEPOSIT OF THE TOTAL AMOUNT IS REQUIRED AT THE TIME OF BOOKING. THIS DEPOSIT CONFIRMS YOUR ORDER FOR THE SELECTED DATE. BOOKINGS ARE NOT CONFIRMED UNTIL DEPOSIT HAS BEEN RECEIVED. ONCE INVOICE IS SENT TO CUSTOMER WE GIVE 48 HOURS TO PAY THE DEPOSIT OR WE MOVE ON TO THE NEXT CUSTOMER. THE REMAINING BALANCE OF THE ORDER IS TO BE PAID IN FULL SEVEN (7) DAYS PRIOR TO PICK UP OR DELIVERY DATE. UNLESS OTHERWISE AGREED UPON. CLIENTS ARE ALSO WELCOME TO PAY IN FULL UPFRONT AT THE TIME OF BOOKING. ALL PAYMENTS ARE MADE OVER EMAIL. DETAILS FOR PAYMENT WILL BE MADE AT TIME OF BOOKING.

BEFORE THE DEPOSIT IS PLACED, ALL INITIAL INQUIRY EMAILS FROM CBK, MUST BE RESPONDED TO BY THE CUSTOMER WITHIN A TWO WEEK TIME FRAME OR CBK WILL MOVE ON TO THE NEXT CUSTOMER.

CANCELLATIONS-

ANY CANCELLATIONS WILL RESULT IN THE LOSS OF YOUR NON-REFUNDABLE DEPOSIT. ALL CANCELLATIONS OR CHANGES MUST BE IN WRITING. IF YOU CANCEL YOUR BOOKING WITHIN 4 DAYS OF YOUR PICKUP OR DELIVERY DATE, THE FULL BOOKING AMOUNT WILL BE FORFEITED. WE ALSO UNDERSTAND THAT THINGS HAPPEN. IF YOU NEED TO MOVE YOUR DATE, YOU WILL NEED TO NOTIFY CBK IN WRITING. THE NEW DATE WILL BE SUBJECT TO AVAILABILITY.

CBK RESERVES THE RIGHT TO CANCEL ORDERS AT ANY TIME. IF A PAYMENT HAS BEEN MADE, A REFUND WILL BE ISSUED.

REFUNDS-

WE WANT YOU TO BE 100% HAPPY WITH YOUR CBK ORDER! HOWEVER, REFUNDS THAT ARE REQUESTED DUE TO DISSATISFACTION OF DESIGN, COLOR SHADE OR GENERAL DECORATION WILL NOT BE HONORED. IF YOU ARE UNSATISFIED WITH THE FLAVOR QUALITY OF YOUR CAKE AND REQUEST A REFUND THIS WILL BE ASSESSED AT THE DISCRETION OF OUR STAFF IN THESE CIRCUMSTANCES, THE CAKE MUST BE RETURNED.

UNFORTUNATELY, WE ARE UNABLE TO ISSUE A REFUND FOR A CAKE / DESSERT ITEM THAT HAS BEEN CONSUMED.

DAMAGE-

CBK WILL AIM TO PROVIDE AS MUCH DETAIL AND ASSISTANCE IN RELATION TO BEST STORAGE FOR YOUR ORDER. CBK TAKES NO RESPONSIBILITY IF A CAKE IS DAMAGED AFTER IT HAS BEEN PICKED UP BY THE CLIENT OR DESIGNATED PERSON, OR, DELIVERED TO THE CLIENT’S ADDRESS OR EVENT SPACE.

PICKUP/DELIVERY-

ORDERS CAN BE ELECTED TO BE EITHER PICKED UP FROM CBK HQ, OR TO BE DELIVERED. THIS MUST BE STATED AT THE TIME OF YOUR BOOKING. ORDERS MUST BE PICKED UP AT THE AGREED UPON TIME AS WE OPERATE A STRICT SCHEDULE AND OFTEN HAVE OTHER DELIVERIES OR PICK UPS TO FULFILL.

IN ORDER TO QUOTE YOU FOR DELIVERY WE REQUIRE AN ADDRESS. CAKE DELIVERY TIMES ARE AGREED UPON AT THE TIME OF BOOKING BY THE CLIENT AND CBK. ALL DELIVERY TIMES ARE GIVEN AS A DELIVERY WINDOW ESTIMATE, AND CBK WILL AIM TO BE IN TOUCH ON THE DAY OF DELIVERY TO GIVE A MORE ACCURATE TIME.

CBK CANNOT GUARANTEE THE FRESHNESS OF YOUR PRODUCT IF YOU ARE UNABLE TO GIVE ADEQUATE NOTICE FOR A CHANGE IN PICK UP TIME.

DESIGN-

WE'RE SO HAPPY TO BE CONSIDERED AS YOUR BAKER OF CHOICE. WE HOPE YOU LOVE OUR STYLE, OUR AESTHETIC AND CREATIVITY. DUE TO THE NATURE OF THE DESIGN + CREATIVE PROCESS, WE DO NOT COPY OR REPLICATE OTHER ARTIST'S WORK. WE MAY USE YOUR INSPIRATION IMAGES AS INSPIRATION ONLY. WE WILL DO OUR BEST TO COMMUNICATE WITH YOU AND GIVE YOU A CAKE THAT YOU'RE GOING TO LOVE.

AGREEMENT OF TERMS AND CONDITIONS-

SUBMISSION OF AN ORDER FORM AND OR PAYMENT OF YOUR DEPOSIT IS CONSIDERED THAT YOU ARE IN AGREEMENT OF ALL THE TERMS AND CONDITIONS. TERMS AND CONDITIONS MAY BE SUBJECT TO CHANGE AT ANY TIME WITHOUT NOTIFICATION.