FAQs

  • YES WE DO! WE OFFER DELIVERY ALL OVER ARIZONA. WE ARE BASED IN MESA. TO GET A DELIVERY FEE QUOTE, PLEASE CONTACT US.

  • DEFINITELY! ALL CUSTOM CAKES ARE AVAILABLE FOR PICKUP AT CBK HQ IN MESA, AZ. WE DO RECOMMEND DELIVERY FOR WEDDING CAKES. HOWEVER, WE WILL ENSURE YOUR ORDER IS PACKED SECURELY FOR TRANSPORT. CAKE BY KENNA IS NOT RESPONSIBLE FOR ANY DAMAGE TO YOUR ORDER ONCE IT HAS LEFT OUR HQ. WE RECOMMEND THE SAFEST PLACE FOR YOUR ORDER IS THE PASSENGER SIDE FLOOR WITH THE AC BLOWING AT YOUR FEET.

  • THE MORE NOTICE YOU CAN GIVE US, THE BETTER! WE TEND TO BOOK OUT IN ADVANCE, SO WE SUGGEST GETTING YOUR ORDER IN AS SOON AS YOU CAN, TO AVOID DISAPOINTMENT. WE ALWAYS DO OUR BEST TO FIT IN LAST MINUTE ORDERS, HOWEVER THESE CANNOT BE GUARENTEED. WE NEED AT LEAST THREE WEEKS OF NOTICE FOR CAKE ORDERS.

  • TO SECURE YOUR BOOKING, A 50% NON-REFUNDABLE DEPOSIT IS REQUIRED, WITH THE REMAINING BALANCE DUE ONE WEEK (7 DAYS) BEFORE YOUR EVENT. UPON SUBMITTING AN ORDER FORM OR SENDING US AN EMAIL, YOU WILL BE PROVIDED WITH AN INVOICE AND ALL RELEVANT INFORMATION FOR PAYMENT.

  • WE HAVE OFFERED ALL OF THESE OPTIONS IN THE PAST, BUT CURRETLY ONLY OFFER GLUTEN FREE. SORRY TO OUR DAIRY INTOLERANT FRIENDS! IF YOU NEED A RECOMMENDATION FOR A BAKER WHO CAN CATER TO YOU, PLEASE LET US KNOW!

  • HOLD TIGHT! YOURE INQUIRING FROM A ONE-WOMAN SHOW. WE ALWAYS DO OUR BEST TO GET BACK TO YOU AS SOON AS WE POSSIBLY CAN. WE AIM TO RESPOND TO ALL INQUIRIES WITHIN 5 DAYS, BUT IF YOU STILL HAVEN’T HEARD BACK AFTER THIS PLEASE GET IN TOUCH AGAIN!

  • ALL OF OUR CAKES ARE BUTTERCREAM CAKES AND WE FONDANT FOR SMALL DECORATIONS ONLY. IF YOU ARE AFTER A FONDANT CAKE, WE ARE HAPPY TO MAKE A RECOMENDATION OF SOMEONE WHO MIGHT BE ABLE TO HELP.

  • PLEASE SEE OUR TERMS AND CONDITIONS PAGE TO VIEW THE CANCELLATION POLICY

  • ALL OF OUR CAKES ARE MADE IN A KITCHEN WHICH HANDLES OTHER INGREDIENTS. ALL OF OUR PRODUCTS MAY CONTAIN TRACES OF ALLERGENS INCLUDING WHEAT, PEANUTS, TREE NUTS, SHELLFISH, EGGS, MILK AND OTHER DAIRY PRODUCTS, FISH, SOY, SESAME, LUPIN AND SULPHITES.

    IF YOU HAVE ANY QUESTIONS OR CONCERNS ABOUT ALLERGEN INFORMATION, OR WOULD LIKE TO KNOW THE INGREDIENTS OF AN ITEM FOR ALLERGY PURPOSES, PLEASE CONTACT US AND WE WILL BE HAPPY TO ANSWER YOUR QUESTIONS.

CAN’T SEE YOUR QUESTION? PLEASE CONTACT US AND WE CAN HELP!